ACCESSIBILITY STATEMENT
At LIYAG Laser Studio, we want every client to feel welcome, respected and supported. LIYAG Group Inc., operating as LIYAG Laser Studio, is committed to providing services in a way that respects the dignity, independence and equal opportunity of people with disabilities.
Your needs matter
If you need an accommodation when contacting us, booking or attending an appointment, please let us know. We will work with you to identify an appropriate arrangement that considers your needs and supports safe access to our services.
You do not need to share your diagnosis to ask for accessibility assistance. Please tell us what would help you access our services. If treatment suitability requires relevant medical information, we will explain why it is needed and handle it according to our Privacy Policy.
Communication and information
We will communicate in a way that takes your accessibility needs into account. On request, we will work with you to provide information in an accessible format or with communication support, in a timely manner and at no additional cost.
Examples may include larger text, written explanations or additional time to review information. Please tell us your preferred format so we can discuss a suitable option.
Website and booking assistance
Our website is hosted on Wix, and online booking is provided through Jane App. We aim to make our website content clear and easy to navigate and to improve accessibility as we identify barriers.
If you experience difficulty reading a page, completing a form or booking online, please contact us. We will help you access the information or arrange an appointment through another suitable method. You do not have to complete an online form to request accessibility assistance.
When reporting a website issue, it helps to include the page address, what you were trying to do and, if you wish, the browser or assistive technology you were using.
Visiting the studio
Our studio is located at 15 Surrey Street West, Unit 3, Guelph, Ontario N1H 3R3.
Please contact us for details about the entrance, route to the treatment room, washroom access or treatment-bed arrangements. We can discuss the space and your needs before your visit so you can plan your appointment with accurate information.
Advance notice can help us prepare, but it is not a condition for requesting an accommodation.
Assistive devices, support persons and service animals
You are welcome to use your personal assistive devices. If a device presents a specific treatment-safety concern, we will discuss the concern with you and work together to identify an appropriate alternative.
You may bring a support person to assist with communication, mobility, personal care or access to our services. There is no fee for a support person accompanying you. We will ask for your permission before discussing confidential information in their presence. Any arrangements during laser treatment will take account of required laser-safety precautions.
Service animals are welcome in areas open to the public, except where excluded by law. If a legal restriction applies, we will discuss another way to support access. We will work with you to plan for laser-safety needs without imposing a blanket exclusion of service animals.
Temporary disruptions
If a facility or service used by clients with disabilities is temporarily unavailable, we will provide notice as soon as practicable. The notice will explain the reason, expected duration and any available alternatives. Depending on the situation, we may contact affected clients directly or post a notice on our website or at the studio.
Feedback and requests
We welcome feedback about the accessibility of our website, booking process and studio services. You may submit feedback or request assistance by email or directly to the owner during a visit. If those methods are not accessible to you, we will work with you to arrange another suitable method.
We will review your concern, discuss suitable next steps and respond using your preferred accessible communication method where possible.
Accessibility contact: Lyka Fresnedi, Director and President
LIYAG Laser Studio / LIYAG Group Inc.
Email: info@liyag.ca
15 Surrey Street West, Unit 3
Guelph, Ontario N1H 3R3, Canada
Our ongoing commitment
We will review accessibility feedback and our practices to identify and address barriers. Anyone providing customer service on LIYAG’s behalf will receive accessibility training appropriate to their role and applicable requirements.