Privacy Policy
LIYAG Group Inc., operating as LIYAG Laser Studio (“LIYAG,” “we,” “us” or “our”), respects your privacy. This policy explains how we handle personal information when you visit www.liyag.ca, contact us, complete a form, express interest in a founding membership, or receive our services.
1. Information we collect
We collect information relevant to your inquiry or the services you request. Depending on your interaction with us, this may include:
● Your name, email address, telephone number and contact preferences.
● Information you provide in messages, consultation requests, membership interest forms or other forms.
● Appointment, membership, transaction and payment-status information, where applicable.
● Skin and hair characteristics, relevant medical history, medications, allergies, treatment history and other information needed to assess suitability for laser hair removal and provide services safely.
● Consent forms, treatment notes and treatment photographs, where applicable and with appropriate consent.
● Technical website information, such as your IP address, browser, device, pages visited and interactions, depending on the website tools and cookie settings in use.
We collect information directly from you and, where appropriate and authorized, from someone acting on your behalf. Website service providers may collect technical information automatically.
Please avoid sending sensitive medical information through public social media comments or general website inquiry forms. Contact us to arrange an appropriate way to provide information needed for your assessment.
2. How we use your information
We use personal information to:
● Respond to questions and communicate about requested services.
● Manage consultation requests, appointments, founding membership interest and client relationships.
● Assess treatment suitability, provide services and maintain appropriate client records.
● Process transactions and administer memberships or referral offers, where applicable.
● Send appointment reminders and necessary service updates.
● Send promotional communications when we have the consent or other legal permission required to do so.
● Maintain website functionality, security and, where enabled with appropriate consent, understand website use.
● Meet applicable legal, professional, insurance and recordkeeping requirements, and handle complaints or legal claims.
We do not sell or rent your personal information. We do not use identifiable medical information or treatment records for advertising targeting.
3. Consent and your choices
We explain the purpose of collecting personal information at or before collection and obtain appropriate consent unless the law allows or requires otherwise. For sensitive information, such as medical history or treatment photographs, we seek express consent where required.
Submitting an inquiry authorizes us to respond to that inquiry; it does not automatically subscribe you to promotional messages. Consent for marketing is separate from consent for treatment or necessary service communications. We obtain separate permission before using identifiable photographs or testimonials for promotional purposes.
You may withdraw consent for future collection, use or disclosure by contacting us, subject to legal or contractual restrictions and reasonable notice. We will explain any consequences, such as being unable to assess or provide treatment without necessary information. Withdrawal does not require us to delete records we must retain by law.
You can unsubscribe from promotional emails using the unsubscribe link or by contacting us. Necessary appointment or service communications may continue.
4. When we share information
We share personal information only as needed for the purposes described in this policy, with your consent, or as permitted or required by law. Recipients may include:
● Service providers supporting website hosting, forms, communications, record storage, appointment administration or payment processing, where those services are used.
● Professional advisers, insurers or authorized professionals when necessary and lawfully permitted.
● Authorities or other recipients where disclosure is required or permitted by law, including in response to a valid legal demand.
We limit information provided to service providers to what they need for their role and require appropriate privacy and security protections. We remain responsible for information under our control. Referral offers do not authorize disclosure of a referred person’s treatment details to the referrer.
5. Website providers, cookies and external links
Wix — website hosting and functionality. Our website uses Wix. Wix processes technical information needed to host, secure and operate the website, and information submitted through Wix website features we use, such as contact forms.
Jane App — appointment booking. We use Jane App, provided by Jane Software Inc., for online appointment booking and appointment administration. When you create a profile or book an appointment, Jane processes the information you submit, such as your name, contact details and appointment information, to provide these services for LIYAG. If we enable intake forms, client records or payment features within Jane, the relevant information is also processed through that platform for the purposes explained in this policy.
LIYAG remains responsible for client information under our control, including information handled by Jane on our behalf. Please direct requests about your LIYAG appointment or treatment records to us. Jane handles certain account authentication information under its own privacy notice.
Stripe through Jane Payments — payment processing. We use Jane Payments, powered by Stripe, to process payments. Payment information, such as card details, billing information and transaction details, is processed by Stripe and its payment partners to complete transactions, prevent fraud and meet applicable legal requirements. Sensitive card information entered through Jane Payments is sent to and stored by Stripe. LIYAG receives transaction information and limited payment-method details needed to administer payments, receipts and refunds. Please do not send full card numbers or security codes by email, social media or general inquiry forms.
Cookies and similar technologies may support essential functions, security, preferences and, if enabled, analytics or advertising. Where required, we request consent before activating non-essential tracking. Any active analytics or advertising tools and their purposes should be identified in the website’s cookie notice or consent settings. You can manage available choices through those settings and your browser. Blocking essential cookies may affect website functionality.
Sensitive intake information is not intended for collection by advertising trackers. Optional tracking should not be enabled on sensitive intake forms.
Third-party websites and platforms have their own privacy practices. See Wix’s Privacy Policy, Jane App’s Privacy Notice and Stripe’s Privacy Policy for information about those providers.
6. Processing outside Canada
Some service providers may store or process information outside Canada. Information processed in another country may be subject to that country’s laws and lawful access by its authorities. We take reasonable steps to protect information handled on our behalf. Contact us for more information about our providers and cross-border processing practices.
7. Security and retention
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. Access is limited to people who need the information for their duties. No website, email system or storage method can guarantee absolute security.
We retain information only as long as reasonably necessary for the purpose for which it was collected and applicable legal, professional, insurance or recordkeeping obligations. Retention depends on the type of record and the applicable requirements. When information is no longer needed, we securely delete, destroy or anonymize it, subject to necessary backup and legal retention processes.
We assess suspected privacy breaches and make notifications and reports where required by applicable law.
8. Access, corrections and privacy requests
You may ask to access your personal information, correct inaccurate or incomplete information, obtain information about its use or disclosure, or request deletion where available. We may verify your identity before fulfilling a request. We respond within applicable legal time limits and explain any lawful restriction or refusal. Deletion may be limited by recordkeeping obligations or legal claims.
9. Children and young people
Our website is not directed at children. Where services are considered for a minor, we obtain consent from the appropriate person in accordance with applicable law and assess the circumstances. If you believe a child has provided information without appropriate authorization, please contact us.
10. Changes to this policy
We may update this policy to reflect changes in our services, technology or legal obligations. The revised policy will appear on this page with an updated date. If a change requires new consent, we will seek it before using information for that new purpose.
11. Contact us
For privacy questions, complaints or requests, contact:
Privacy Officer: Lyka Fresnedi, Director and President
LIYAG Group Inc., operating as LIYAG Laser Studio
15 Surrey Street West, Unit 3
Guelph, Ontario N1H 3R3, Canada
Email: info@liyag.ca
Website: www.liyag.ca
We will review and respond to privacy concerns. You may also contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.